Get in Touch With Us

This page explains how to contact the Online Casino editorial team at sw-sodablast.co.uk, what we can help with, and what we cannot. We publish research-based guides about non GamStop casinos for UK readers, so most messages concern accuracy, page content or how we compare sites.

One point up front: we are a comparison site, not a casino. We cannot see your account, reverse a transaction or decide a dispute with an operator. The sections below show where to go for those problems.

What we can help with

• Corrections: if a bonus term, payment detail or date on a page looks out of date or wrong, tell us which page and which statement. Offers change often, so reader reports help us keep pages accurate.
• Questions about our guides: for example how we explain wagering requirements, withdrawal limits, identity checks or overseas licensing.
• Feedback and topic suggestions: tell us what you could not find or what confused you.
• Questions about how we rank: we can explain our method and what an editorial rating does and does not mean.
• Business and editorial enquiries: introduce your organisation and say what you have in mind.

What we cannot do

We do not run, own or operate any of the casinos we feature, and we are not their customer service. Please do not send us account numbers, passwords, card details or identity documents. We will never ask for them.

In particular, we cannot:

• Recover a withdrawal, release a held balance or overturn a bonus decision.
• Act as a go-between in a complaint.
• Confirm whether a specific payment, such as PayPal, will work on your account. Availability depends on the operator, your location and account status, so check it on the casino's own payments page or with its support team before depositing.
• Give legal, financial or medical advice.

How to write to us so we can reply quickly

1. Give your message a clear subject, such as "Correction", "Question" or "Feedback".
2. Name the page and quote the sentence you are asking about.
3. If you are reporting an error, say what you believe is correct and, if you can, where you saw it, such as the casino's published terms. Include the date you checked.
4. Leave out sensitive personal and financial information.

Use the contact details shown in the site footer or on this page's contact options. Replies come from a person on the editorial team, not an automated system, though we do not publish a guaranteed response time.

If you have a problem with a casino

Start with the casino itself. Contact its customer support in writing, through live chat transcripts or email, so you have a record. Keep copies of your messages, the bonus terms as they appeared when you claimed them, and any screenshots of the balance or transaction.

If the answer is unsatisfactory, use the operator's formal complaints procedure. It should be set out in its terms. Be realistic about your options: sites not licensed in Great Britain sit outside the UK Gambling Commission's dispute system, and the protections available depend on the licence the operator holds abroad. Our guide to trusted non GamStop casinos explains what to check about licensing, ownership, bonus conditions and withdrawal rules before you register.

Gambling support in the UK

If gambling is causing you worry, you do not need to write to us first. These services are free and confidential:

• GamCare: national helpline and live chat support, available through the GamCare website.
• GAMSTOP: the free UK self-exclusion scheme covering licensed British operators. If you have excluded yourself, consider whether returning to gambling is right for you, and speak to GamCare if you are unsure.
• Blocking software and bank tools: gambling blocking software and card-level gambling blocks can add a further barrier.

You must be 18 or over to use the casinos we discuss. Gambling is not a way to earn income or solve money problems, and no site we cover can guarantee winnings or withdrawals.

Our commercial relationships

Online Casino may earn a commission if you register with a casino through links on the site. That does not buy a higher ranking. Editorial ratings reflect our research into terms, payments and features, and we state limitations as well as strengths. If you think a page is unbalanced or a rating is unfair, tell us why.

Corrections and review dates

Time-sensitive details, such as bonus amounts and payment options, are checked at the date shown on each page and can change without notice. Where a fact is casino advertising rather than something we have verified, we try to say so. If you find a conflict between our page and the casino's current terms, the casino's terms apply, and we would like to hear about it so we can update the page.